Adapt for Success Privacy & Cookie Policy

1. Important Information

At Adapt for Success we are committed to protecting and respecting your personal information. This policy explains when and why we collect personal information about people who use our online services, how we use that personal information, how long we keep it for, the conditions under which we may disclose it to others, and how we keep it secure.

Adapt for Success may change this policy from time to time by updating this page. You should check this page each time you use the website, to ensure that you are happy with any changes. This policy is effective from January 2022. By using our website www.adaptforsuccess.com (the “Website”) you are agreeing to be bound by this policy.

2. About Us

The Website is owned and operated by Adapt for Success Limited (known as Adapt for Success). Adapt for Success is the controller for the personal information we process in relation to your use of the Website, unless otherwise stated.

If you have any questions about this privacy policy or about your personal data, please email us at info@adaptforsuccess.com or write to us at the following address:

Audra Lee, Adapt for Success Ltd, Military House, 24 Castle Street, Chester, CH1 2DS

3. Your Personal Data

3.1 Website Privacy Policy

This privacy policy sets out what information we may collect about you, how we may use it and the steps we take to ensure that it is kept secure. It also explains your rights in respect of your personal data.

Adapt for Success is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

3.2 What Personal Data We Collect and How We Collect It

Certain types of information are always collected when you use our Website. Other information we obtain will depend upon the services and tools you use.

Personal Data we always collect

We obtain information about you when you use our Website that may include the following information:

• Name
• Title
• email address
• Your company details and other contact addresses
• Contact telephone number(s)

Personal data we may collect depending on the services used

• Your development needs
• Your development plan or learning progress
• Your strengths and development areas
• Your coaching goals and aspirations
• Your personal background

We may supplement the information that you provide on our website with other information that we obtain from our dealings with you. We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.

How we use your personal data

We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you or your organisation.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

How We Use ‘Cookies’

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer, or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

3.3 What We Do With Your Personal Data

We may use your personal data for the following purposes:

• to administer and provide products and services you request or have expressed an interest in
• to communicate with you in the event that any products or services you have requested are unavailable
• for record keeping purposes
• to carry out market research so that we can improve the products and services we offer
• to track your activity on our digital platforms
• to create an individual profile for you so that we can understand and respect your preferences
• to personalise and improve your experience on our digital platforms
• to personalise and/ tailor any communications that we may send you
• for profiling purposes to enable us to personalise and/or tailor any marketing communications that you may consent to receive from us
• we may periodically send emails to you about the system or related projects
• from time to time, we may also use your information to contact you for research or evaluation purposes. We may contact you by email, phone or mail. You will be asked in advance if you want to opt-in to this. We may use the information provided to customise the website according to your interests.

When we provide you with products or services we may collect and store any personal information that you provide to us. We may, for example, keep a record of your name, address, email address and telephone number. Any personal information that you provide to us we may use to personalise and improve your experience on our digital platforms, provide products and services you request from us, and carry out profiling and market research.

When you interact with our digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us better understand how people use our digital platforms to enable us to create better content and more tailored communications:

• how you have reached our digital platform and the internet protocol (IP) address you have used
• your browser type, versions and plug-ins, and your operating system
• your journey through our digital platforms, including which links you clicked on and any searches you made, how long you stayed on a page, and other page interaction information
• what content you like or share
• information collected in any forms you complete

3.4 Disclosure of your information

In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some data processing activities on our behalf. These may include, for example, payment processing organisations, our digital development partners, IT support, fraud prevention and screening.

We will not share your personal data with any third parties, or permit its transfer outside the United Kingdom, without prior consent, and we will ensure that your personal data is appropriately protected if, after your consent, we do so.

4. Data security and retention, and your legal rights

4.1 How we ensure the security of your personal data

Your details are provided to us in order to complete our contract with your organisation or yourself, but we will hold your details in strictest confidence and on the agreed understanding that we will not disclose any details to any third party without the specific consent of the company and yourself, with an explanation of what is being shared and why.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. When you submit your data to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper-based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal data contained within them. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4.2 Data Retention

We hold your name, contact details and only information needed for insurance purposes for up to 7 years after the end of our contract with you or your organisation, although this may not be on a live system.

4.3 Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

4.4 Your rights: Controlling Your Personal Information

If you leave the organisation, or at any other time, you may want us to remove your details from the website, please write to or email us at info@adaptforsuccess.com.

You may request details of personal information which we hold about you under the General Data Protection Regulations 2018.  If you would like a copy of the information held on you please write to: Adapt for Success Ltd, Military House, 24 Castle Street, Chester, CH1 2DS.

If you believe that any information we hold about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you have any questions about this privacy policy or our privacy practices, please contact us at the postal or email address shown above. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues at the following address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

You can also contact the Information Commissioner’s Office via their website at www.ico.org.uk. We would, however, appreciate the chance to deal with any concerns before you approach the ICO so please contact us in the first instance.